Terms & Conditions
Last updated 3 September 2026
All prices shown for our produce boxes (Solo Box, Family Box, and Combo Box) are all-inclusive. The cost of delivery to your registered address is baked into the product price — there are no separate or additional delivery fees charged at checkout or on your billing statement.
A separate platform membership fee (currently R15/month) covers access to the Greener Pastures ordering platform, account management, and customer support, and is billed independently of your produce box subscription.
Subscriptions are billed on a monthly or annual cycle, regardless of your chosen delivery frequency (weekly, bi-weekly, or monthly). Your monthly charge reflects the total value of all deliveries scheduled for that billing period.
Payment is processed securely via PayFast. If a payment fails, your deliveries will be paused until the outstanding payment is resolved.
You may pause or resume your subscription, or skip an individual delivery, at any time from your dashboard. Cancelling your platform membership will also pause any active produce box deliveries until membership is reactivated.
If you consent to substitutions, we may replace an unavailable item with a similar seasonal item of equal or greater value at no extra cost to you. You can change this preference at any time from your dashboard.
Delivery Areas
Greener Pastures currently delivers to Lansdowne and Ottery, with new areas added regularly. Use our delivery area checker to confirm coverage, or join the waitlist to be notified when we expand to your suburb.
Delivery Schedule
Deliveries are made according to your chosen frequency — weekly, bi-weekly, or monthly. Your exact delivery day is assigned at the time of subscription based on your suburb and current route planning. You will receive your confirmed delivery window by email. Windows are typically between 07:00 and 18:00 and we will notify you of any changes in advance.
Delivery Fees
All box prices include delivery. There are no separate delivery charges at checkout or on your billing statement. The R15/month platform membership fee is billed independently and covers dashboard access and customer support.
Missed or Failed Deliveries
If no one is home, our driver will leave your box in a safe, shaded location at the address you provided (or a drop point specified in your delivery notes). We are not liable for theft or spoilage of boxes left unattended at your request. If a delivery cannot be completed due to an incorrect address or inaccessible entry point, you will be contacted and a redeliver attempt may be arranged at our discretion at a cost of R65.
Skipping & Pausing Deliveries
You may skip a delivery or pause your subscription at any time from your dashboard with at least 24 hours notice before your scheduled delivery. Skipped deliveries are not refunded but will not be charged in the next billing cycle.
Our Freshness Guarantee
All produce is sourced fresh from our Western Cape farm partners and packed on the day of your delivery. If any item arrives in a clearly unacceptable condition — visibly damaged, rotten, or significantly different from what was advertised — we will make it right.
What We Can Refund or Replace
We will issue a partial refund or credit, or arrange a replacement, in the following cases:
- An item is delivered in a clearly damaged or spoiled state
- An item is missing from your box with no substitution provided
- You received the wrong box type
- A substitution was made without your consent (if you have not enabled substitutions)
Requests must be submitted within 24 hours of delivery by emailing admin@greenerpasturesfg.co.za with a brief description and, where possible, a photo of the affected item(s).
What We Cannot Refund
- Produce that spoiled after delivery due to improper storage
- Dislike of a seasonal item or variety (boxes reflect seasonal availability)
- Missed deliveries caused by an incorrect address or inaccessible drop point you provided
- Platform membership fees (R15/month) once the billing period has begun
- Unused deliveries within an already-paid period where at least one delivery has been made
Subscription Cancellations
Cancellations take effect at the end of your current billing period — you will keep receiving deliveries until the period ends and will not be charged again. Annual subscribers who cancel early are not entitled to a pro-rata refund of unused months, except in exceptional circumstances at our discretion. Contact us if you have extenuating circumstances.
Refund Processing
Approved refunds are processed within 5–7 business days via the original PayFast payment method. Account credits are applied to your next billing cycle automatically.
Farms and producers who register as sellers on the Greener Pastures platform pay a monthly seller platform fee of R299/month, billed as a recurring subscription via PayFast. This fee covers listing access, order management tools, and dedicated sourcing support.
The seller subscription can be cancelled at any time by contacting admin@greenerpasturesfg.co.za. Cancellations take effect at the end of the current billing month. No partial refunds are issued for unused days within a paid month.
Questions about these terms? Reach us at admin@greenerpasturesfg.co.za or via our contact form.